Question 1

Where do you ship?

Accepted Answer

We currently ship throughout New Zealand and Australia. Standard shipping is $5.00 NZD (free on orders over $50). Express shipping is $12.00 NZD. Standard delivery takes 2–5 business days, express 1–2 business days.

Question 2

How do subscriptions work?

Accepted Answer

Choose any subscribable coffee product, pick your preferred frequency (every 2 weeks or monthly), and enjoy a 10% discount on every delivery. You can pause, skip, or cancel your subscription anytime from your account dashboard.

Question 3

What is your returns policy?

Accepted Answer

We offer a 30-day return policy on unopened products. If you receive a damaged or incorrect item, please contact us and we will arrange a replacement or refund. Opened coffee cannot be returned for hygiene reasons.

Question 4

What grind options do you offer?

Accepted Answer

We offer whole bean, espresso, filter, and plunger grinds. We recommend whole bean for the freshest cup — grind just before brewing for the best flavour.

Question 5

How does store credit work?

Accepted Answer

Store credit is applied automatically at checkout. It never expires and you can check your balance anytime in your account. Store credit can be earned through refunds, rewards, or gift cards.

Question 6

How do I manage my account?

Accepted Answer

Sign in to access your account dashboard where you can view order history, manage subscriptions, update shipping addresses, check your store credit balance, and edit your profile.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards including Visa, Mastercard, and American Express. All payments are processed securely through Stripe.

Question 8

Do you offer wholesale partnerships?

Accepted Answer

Yes. If you run a cafe, office, retail space, or hospitality venue, head to our wholesale page to submit an inquiry. We'll review your details and follow up by email.

Question 9

How can I get in touch?

Accepted Answer

Email us at hello@maevecafe.co.nz, use our contact form, or submit a wholesale inquiry if you're exploring a trade partnership. We aim to respond within 24 hours on business days.

Frequently Asked Questions