Privacy Policy

Maeve Coffee is an online coffee retailer based in Auckland, New Zealand. This policy explains how we collect, use, store, and disclose your personal information in accordance with the New Zealand Privacy Act 2020.

We may collect the following personal information when you use our website, place an order, or create an account:

• Name, email address, phone number, and shipping/billing address
• Payment information (processed securely via Stripe)
• Order history and product preferences
• Account login credentials
• Communications you send us (e.g. contact form messages, emails)
• Website usage data such as pages visited, browser type, and IP address

• To process and fulfil your orders
• To manage your account and subscriptions
• To communicate with you about orders, deliveries, and support queries
• To send marketing communications (only with your consent)
• To improve our website, products, and services
• To comply with legal obligations

All payment transactions are processed through Stripe. We do not store your full credit card details on our servers. Stripe's privacy policy governs the handling of your payment data.

We do not sell your personal information. We may share your information with trusted third parties solely to operate our business:

• Shipping and courier providers (to deliver your orders)
• Payment processors (Stripe)
• Email service providers (for transactional and marketing emails)
• Analytics providers (to understand website usage)

Your personal information may be stored on servers located outside New Zealand. Where this occurs, we take reasonable steps to ensure the overseas recipient protects your information in a manner consistent with the Privacy Act 2020. We use industry-standard security measures including encryption, secure connections (HTTPS), and access controls to protect your data.

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at hello@maevecafe.co.nz.

Our website uses cookies to enhance your experience. For full details, please see our Cookie Policy.

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have questions about this privacy policy or wish to make a complaint, please contact us at hello@maevecafe.co.nz. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at privacy.org.nz.