Terms & Conditions

These terms and conditions govern your use of the Maeve Coffee website and your purchase of products from us. By using our website or placing an order, you agree to be bound by these terms. Maeve Cafe is based in Auckland, New Zealand.

• All prices are displayed in New Zealand Dollars (NZD) unless otherwise stated and are inclusive of GST where applicable.
• We make every effort to ensure product descriptions and images are accurate. Minor variations in colour or packaging may occur.
• We reserve the right to update pricing at any time. The price at the time of your order confirmation applies.
• In the event of a pricing error, we will contact you before processing the order.

• An order is confirmed once you receive an order confirmation email. We reserve the right to decline or cancel orders at our discretion.
• Payment is processed securely through Stripe. We accept Visa, Mastercard, and American Express.
• You must provide accurate and complete information when placing an order.

• We ship throughout New Zealand and Australia. Standard shipping within New Zealand is $5.00 NZD (free on orders over $50).
• Estimated delivery times are 2–5 business days for standard and 1–2 business days for express ($12.00 NZD).
• Delivery times are estimates and not guaranteed. We are not liable for delays caused by courier services or events beyond our control.
• Risk of loss and title for products passes to you upon delivery.

• We offer a 30-day return policy on unopened products in their original condition.
• Opened coffee products cannot be returned for hygiene reasons unless faulty or not as described.
• If you receive a damaged or incorrect item, contact us within 7 days and we will arrange a replacement or refund.
• Refunds are processed to the original payment method within 5–10 business days.
• Return shipping costs are the responsibility of the customer unless the product is faulty.

• Coffee subscriptions renew automatically at the frequency you select (fortnightly or monthly).
• You can pause, skip, or cancel your subscription at any time from your account dashboard.
• Subscription pricing may change. We will notify you of any price changes before your next renewal.

• Store credit does not expire and is non-transferable.
• Gift cards are valid for 12 months from the date of purchase.
• Store credit and gift cards cannot be redeemed for cash.

Nothing in these terms limits or excludes your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product is faulty, not as described, or not fit for purpose, you are entitled to a remedy regardless of these terms.

All content on this website — including text, images, logos, and design — is the property of Maeve Coffee and is protected by New Zealand and international copyright law. You may not reproduce, distribute, or use any content without our written permission.

To the maximum extent permitted by law, Maeve Coffee is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability is limited to the amount you paid for the relevant product or order.

These terms are governed by the laws of New Zealand. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of New Zealand.

We may update these terms from time to time. Changes take effect when posted on this page. Continued use of our website after changes constitutes acceptance of the updated terms.

If you have questions about these terms, please contact us at hello@maevecafe.co.nz.